Automated attendant

Automatic call answering and handling
The Automated Attendant consists of two mechanisms offering many deployment variations. With:

• Welcome message, selection menus (IVR; Interactive Voice Response) and queue announcement.
• An extensive mechanism for handling calls outside opening hours.

Automated Attendant functions:

• Automatic call answering with recorded welcome message
• A selection menu allowing calls to be put through to the correct department
• A selection menu for foreign languages
• Variable, user-selectable queuing announcements, with position of the caller
• Plannable actions based on the elapsed waiting time
• Call handling outside openings hours, with "closed" announcement and routing to an alternative destination (such as voicemail)
• Creating a week profile, where exception days can be added (e.g. vacations, public holidays)
• Recording and using an additional announcement without affecting existing settings

Automatic call answering and handling flowchart