ServiceDesk

Software for help desks en call centers. Many functions at a very attractive price. Economical alternative to the Cisco Communications Manager.

Clear call distribution
Distributes calls to agents based on skills or on a specific cycle (first available, longest idle or a fixed sequence).

Real-time reports
The real-time reports provide a clear overview of the workload and performance of the agents.

Functionalities

• Real-time reports
• Linking with CRM system
• Gathering statistics
• User-defined follow-up time
• Logging on or off
• Automatic answering