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Statistics

PeterConnects Attendant collects data on handled and missed calls. This data can be used to produce various reports regarding the performance and workload of the Attendant(s).

The following data is collected:

  • Log date
  • Log time
  • Number of the route point where the call came in
  • Reception date of the call at the route point
  • Reception time of the call at the route point
  • Position in the queue when coming in
  • Call answer date by an Attendant
  • Call answer time by an Attendant
  • Call end date (disconnected by caller)
  • Call end time (disconnected by caller)
  • Waiting time in the queue
  • Directory number of the Attendant
  • Windows user name of the Attendant
  • Computer (name) running the Attendant program at the time
  • Call reception date on the Attendant phone

  • Call reception time on the Attendant phone
  • Call start date
  • Call start time
  • Call answer date
  • Call answer time
  • Call end date
  • Call end time
  • Call hold time at the
    • Attendant (waiting time)
  • Call connection time with
    • Attendant (talk time)
  • Total call time at the Attendant
  • Caller's phone number
  • Caller's name
  • Number called by the caller
  • Name of the called person
  • Number of the destination to which the call was forwarded
  • Call identification (running number)

Only the columns whose value is known will be filled.

Data supplied as SQL database
The collected data can be supplied in an SQL database, or in text files that can be directly opened in a spreadsheet program (e.g. MS/Excel). The MS/Excel wizard can be used to easily produce a wide range of statistics.

Supplying report data
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