Voice response

The caller can make calls in two ways.

• Callers who know the phone or pager number of the employee to be called, can make a direct Call-Me or Meet-Me call (different prefixes).
• If the caller does not pass the pager or phone number, an IVR menu will ask for the number. A call can also be forwarded to a pager if this has been set up for the called extension number.

Both the caller and the called employee will receive IVR menu messages (waiting information, call forwarding) during the entire call.