Our top products
Our family of products consist of four core products: Attendant, ServiceDesk, ManagerAssistant and Receptionist.
All of our products work seamlessly on Cisco. Plus we offer Add-Ons – giving more ways to make meaningful connections.
Receptionist for BroadWorks
A powerful state-of-the-art telephone operator console. It provides a range of smart features enabling fast, easy, and efficient call handling – as well as distribution for organizations of all types and sizes.
Attendant for Cisco
PeterConnects Attendant is a powerful telephone operator’s console providing a range of smart features for fast and easy call handling and efficient call distribution – for organizations of all sizes.
What do we do different? Why PeterConnects?
PeterConnects enables meaningful connections by adding customer insight, reachability context, and control to every omnichannel conversation: via a single pane of glass. We offer a suite of software solutions that enhance your organization’s communications. This rich functionality is available for attendants, receptionists, contact centers, and every employee.
Our key benefits
Intuitive & modern design
A variety of attendant consoles
Customer Insight – on demand information
Extensive widgets library
Control - enable your employees to handle conversations quickly and efficiently
Monitoring and reporting
These incredible teams are already powered by PeterConnects
We are currently using the Business Edition of the Cisco Unified Attendant Console which works perfectly well as a corporate switchboard system but is not designed for hospitality, particularly with regards to what we are trying to achieve in a 5-star hotel
Like all new systems, users are naturally nervous at the start, especially if your previous system has been in operation for 14 years. However, after presenting the benefits of Attendant X and after see how simple it was to use in the training the call operators were keen to get started.