PeterConnects recently released the new cloud-based WebEx Calling Receptionist solution and is happy to announce that Cisco Gold partner, NowComm, was the first to order – and sell the new solution.
Receptionist is a web-based telephone operator console that streamlines call handling and improves efficiency and productivity. With fast and accessible features like call transfer, monitoring, and recording, as well as CRM system integration to display caller information, it works seamlessly with Cisco’s WebEx Calling platform.
Thoroughly Understanding Tech
NowComm, formed in 2006, offers a range of enterprise network infrastructure, collaboration and telephony solutions – as well as security, managed services, and support.
Part of NowComm’s philosophy is to fully understand each technology they offer before proposing it to a customer – as James Baly, NowComms’ Technical Director, explained:
“We never offer solutions to our clients that we don’t use ourselves. For us, it was apparent from the start that PeterConnects newly-developed WebEx Calling Receptionist console was an excellent fit for one of our clients, Morris and Company.”
On A Journey To The Cloud
Morris and Company is a traditional, family-owned company. In business over 150 years, the company operates across numerous fields, but needed a new calling platform for it’s care business.
The Morris & Co. team were already using Cisco on-premise and was already migrating the company’s systems to the cloud – something which has accelerated in the past year to support its increasingly remote-based workforce. As Morris’ managed service provider, NowComm proposed WebEx Calling, but also knew a new console was needed to support their business’ ambitions and cloud journey.
“Ten minutes into the demo and Morris’ finance team were very keen to find out more about the Receptionist console,” says Baly. “The feedback was that the PeterConnects solution was excellent, user friendly, and, more importantly, fully customisable.”
Discovering User Availability
One of the most promising features was the ability to integrate call operators calendars into Receptionist – to see everyone’s availability. The fact that it’s browser-based – and therefore easily accessible – was a huge positive too. And given that the entire solution is cloud-based – most of the configuration could be made remotely: making onboarding a breeze.
Morris and Company has just over a hundred employees, across seven sites. Thanks to their new unified communications solution, the company can now operate the Receptionist function for each care home, directly from their head office instead of from numerous sites across rural Shropshire.
However, the team continues to host regular meetings to assess their operational needs – but can now do so remotely, more effectively, without wasting time travelling, thanks to their new streamlined telephony platform.