Attendant Console for Microsoft Teams configuration

How to configure the Attendant Console for Microsoft Teams

Introduction

Attendant Console by Anywhere365 can be deployed in a Teams tenant to manage calls to and from the Attendant Console.

Configuration is 4 steps:

  1. Allow Anywhere365 Attendant Console to access organization resources such as contacts and presence
  2. Allow Anywhere365 Calling Bot to manage calls for the organization’s receptionists
  3. Configuration of Attendant Console queue(s)
  4. Installation of Anywhere365 Attendant Console App into Microsoft Teams. You can as well access our Attendant Console in a Web Navigator.

Only a global administrator can perform the above steps.

Prerequisites

The Anywhere365 Attendant Console works with Operator Connect, Microsoft Calling Plan and Direct Routing.

With Microsoft Calling Plan for PSTN Calling

  • 1 Microsoft Teams Phone Standard – Virtual User license per queue (more info)
  • 1 Microsoft Call Queue type phone number per queue (toll/toll Free)
  • A user with administrative rights in the Microsoft 365 customer tenant (more info)

 

With Direct Routing for PSTN Calling

  • 1 Microsoft Teams Phone Standard – Virtual User license per queue (more info)
  • 1 phone number from your Dial Plan per queue
  • A user with administrative rights in the Microsoft 365 customer tenant (more info)

 

With Operator Connect for PSTN Calling

  • 1 Microsoft Teams Phone Standard – Virtual User license per queue (more info)
  • 1 Microsoft Call Queue type phone number per queue (toll/toll Free)
  • A user with administrative rights in the Microsoft 365 customer tenant (more info)

Consent for the application

To have the application work in the tenant, consent must be given for all users to allow it to function within the organization.

It is mandatory to give consent to Anywhere365 Attendant Console App and Anywhere365 Calling Bot.

Step 1

This will allow users to use the application as a stand-alone web application with Microsoft Teams.

Only a user with admin rights can give the required consent. (more info)

Consent for Anywhere365 Attendant Console App

After completing each consent, you will be redirected to the Attendant Console page. It is not necessary to login or create a trial license in order to continue with next the configuration steps.

Step 2

Also a consent must be given to the calling bot back-end of Anywhere365 to allow it to start and receive calls in the organization.

When you have a license for region EMEA (Europe, Middle-East and Africa)
Consent for Anywhere365 Calling Bot EMEA

When you have a license for region AMER (North, Central and South America)
Consent for Anywhere365 Calling Bot AMER

When you have a license for region APAC (Asia Pacific)
Consent for Anywhere365 Calling Bot APAC

When you have a license for other regions
Consent for Anywhere365 Calling Bot Other

 

Step 3

To create Attendant Console queue(s), please follow the Deployment Guide to use the following PowerShell script.

To download the PowerShell script click here.

 

Step 4

Anywhere365 Attendant Console App can be installed as a Teams App or used in a Web Navigator.

To download Attendant Console App click here.

Teams Setup Policies

You can install Attendant Console by Anywhere365 in Teams via the Teams App Catalog.

When Anywhere365 Attendant ConsleApp is not available for your location, please contact your Teams administrator to upload it in Teams Admin Center (Manage apps)

Microsoft Teams admin center is used to create an App setup policy (Setup Policies) to install and pin the Attendant Console App for the Teams operator users.