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Our story

PeterConnects is an ISV (Communication Software) based in the Netherlands. More than 1500 customers worldwide use the PeterConnects products. PeterConnects is part of the Anywhere365 group.

What we do:

Receptionists, switchboard operators, service desk employees have a key role in the success of your business. Every time they pick up the phone or respond to a message, they shape the way customers perceive your company.

PeterConnects enables meaningful connections by adding customer insight, reachability context and control to every omnichannel conversation in a single pane of glass. We offer a suite of software solutions that enhances your organization’s communication.

This rich functionality is available for attendants, receptionists, contact centers and every employee:

• Automatic Call Distribution (ACD) – Handle and distribute large volumes of inbound conversations in an efficient way.

• Customer Insight – On the spot information from various line of business systems like Dynamics CRM, SalesForce, SAP and others.

• Reachability Context – View relevant customer information during every omnichannel conversation as well as employee availability, conversation history and reachability reporting.

• Control - Enable your employees to handle conversations quickly and efficiently.

• Single pane of glass – Display information from multiple sources in a single, integrated view.

• Monitoring and Reporting – Provide realtime statistics and performance information to maximize customer interaction and satisfaction.

Our products:

All PeterConnects products are designed to work on Microsoft Teams, Skype for Business and Cisco Unified Communications Manager, Webex Calling, BroadWorks and BroadCloud.

The PeterConnects product family consists of PeterConnects Attendant, Receptionist, ServiceDesk, ManagerAssistant, OmniDirectory and ContextManager.

Development Methodology:

The PeterConnects development team uses an “Agile” software development methodology called Scrum. Scrum which is well acknowledged in the modern development world allows us to focus on delivering customer value with high predictability and quality.

Product development is organised in 3 week sprints with a fixed set of development tasks and clear goals. Through each sprint, we evaluate our quality and performance and are continuously optimising our development output.

Support:

PeterConnects offers first and second level support via our Partners and in order to facilitate a quality service through this model technical training is completed before Partners join the PeterConnects family.

View all our products

Meet our team

Meet the PeterConnects team, the hearts and souls behind the PeterConnects products.

Meet the team