What to know about AI and Chatbots?
Chatbots have been in existence for quite some time already, but they are now really making inroads. Since major platforms such as Facebook, Skype and Slack have admitted bots into their systems, the use of chatbots becomes more accepted and accessible. More and more companies are using them for customer service. Gartner has even predicted that, by 2020, 85% of contact between companies and customers will take place without the intervention of a human being. By using chatbots, companies become accessible 24 hours a day, seven days a week. The response time of a chatbot is also minimal. Chatbots are also making inroads in the Netherlands: the most well-known Dutch chatbots are KLM's bot, which gives customers information about their flights, and Jinek, which informs users about the news.