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Marc Derksen, CTO PeterConnects: "Communication platforms for teams, in whatever form, are the future."

Ringing In The Changes

Welcome to the first of a new blog series! At PeterConnects, our focus is on creating better value for our partners and end users. We aim to keep everyone updated on a wide range of developments: not just our products and services, but also industry research, innovations, and relevant software-focused news. Here’s a little more about us and what we’re working on right now.

What to know about AI and Chatbots?

Chatbots have been in existence for quite some time already, but they are now really making inroads. Since major platforms such as Facebook, Skype and Slack have admitted bots into their systems, the use of chatbots becomes more accepted and accessible. More and more companies are using them for customer service. Gartner has even predicted that, by 2020, 85% of contact between companies and customers will take place without the intervention of a human being. By using chatbots, companies become accessible 24 hours a day, seven days a week. The response time of a chatbot is also minimal. Chatbots are also making inroads in the Netherlands: the most well-known Dutch chatbots are KLM's bot, which gives customers information about their flights, and Jinek, which informs users about the news.