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WhatsApp Poised to Become Key Customer Contact Tool for European Businesses

WhatsApp Poised to Become Key Customer Contact Tool for European Businesses

London, 5th February 2019 – More than a fifth (21%) of customer contact employees say that their organisation currently uses WhatsApp when contacting customers today. That’s according to a recent poll across four major European countries (UK, France, Germany and the Netherlands). The survey was carried out for the Customer Contact Radar report, commissioned by PeterConnects, a provider of communication software solutions for Cisco and Microsoft, and conducted by Survey Sampling International.  

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Results of partners survey

Results of partners survey

At the end of last year we launched a questionnaire among our sales partners. Its questions gave our partners the ability to offer their opinions on our product, and the technical and sales-oriented support they receive from PeterConnects. 

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Veysel Altinok appointed Support & Operations Manager at PeterConnects

Veysel Altinok appointed Support & Operations Manager at PeterConnects

Veysel Altinok (45) has been appointed as Support and Operations Manager and member of the management team at PeterConnects, a supplier of communication software solutions for Cisco and Microsoft.  


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New online support portal ready for use

New online support portal ready for use

The new online support environment for our partners is ready for use now. This new portal will replace the current support website. Go to https://support.peterconnects.com to create an account and take a look. 


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Cisco Live EMEA conference in Barcelona

Cisco Live EMEA conference in Barcelona

PeterConnects will visit the upcoming Cisco Live EMEA in Barcelona. This conference takes place from January 28th till February 1nd in 2019. 

 


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Customer Contact Radar

Customer Contact Radar

The importance of good customer contact has developed enormously in recent years.

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Version 9.3 of PeterConnects Software launched (GDPR VERSION)

Version 9.3 of PeterConnects Software launched (GDPR VERSION)

The GDPR version of PeterConnects products has been released. This version (V9.3) supplies, among other things, GDPR functionalities for all products.

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PeterConnects Receptionist for Broadsoft

PeterConnects Receptionist for Broadsoft

In the first quarter of 2019, we will launch a new product; the new PeterConnects Receptionist for Broadsoft. This Attendant is a powerful solution for managing and processing multiple incoming phone calls. As a Software-as-a-Service application, the PeterConnects Receptionist will be operated via the web browser. This will improve processes such as answering and forwarding incoming calls in ease, speed and efficiency.


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Demo Attendant X available for partners

Demo Attendant X available for partners

We are in midst of developing the new PeterConnects Attendant X. This new version of the Attendant will be available both on-premises and in the Cloud, work on multiple devices, is location independent and offers a new user experience. The modern user interface is suitable for Cisco and Microsoft platforms. 

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