What we do
Receptionists, switchboard operators, and service desk employees all play a key role in the success of your business. Every time they pick up the phone or respond to a message, they shape the way customers perceive your company.
PeterConnects enables meaningful connections by adding customer insight, reachability context, and control to every omnichannel conversation via a single pane of glass. We offer a suite of software solutions that enhances your organization’s communications.
This rich functionality is available for attendants, receptionists, contact centers, and every employee:
- Automatic Call Distribution (ACD) – Handle and distribute large volumes of inbound conversations in an efficient way.
- Customer Insight – On-demand information from various lines of business systems like Dynamics CRM, SalesForce, SAP and others.
Reachability Context – View relevant customer information during every omnichannel conversation – as well as employee availability, conversation history, and reachability reporting. - Control – Enable your employees to handle conversations quickly and efficiently.
- Single pane of glass – Display information from multiple sources in a single, integrated view.
- Monitoring and reporting – Access real-time statistics and performance information to maximize customer interaction and satisfaction.
Our products
All PeterConnects products are designed to work on Cisco Unified Communications Manager, Webex Calling, BroadWorks, and BroadCloud.
The PeterConnects product family consists of PeterConnects Attendant, Receptionist, ServiceDesk, ManagerAssistant, OmniDirectory, and ContextManager.
Development Methodology
The PeterConnects development team uses an “Agile” software development methodology called Scrum. Scrum, which is well acknowledged in the modern development world, allows us to focus on delivering customer value with high predictability and quality.
Product development is organised in 3-week sprints; with a fixed set of development tasks and clear goals. Throughout each sprint, we evaluate our quality and performance and continuously optimize our development output.
Support
PeterConnects offers first and second level support via its Partners. In order to facilitate quality service, all Partners complete technical training before joining the PeterConnects family.
The Anywhere365 Group
Any business can now operate as a contact center. That’s why we built the Anywhere365® Dialogue Cloud as a CPaaS platform native to Microsoft Teams. Users will adopt the software very fast, as we use the same platform for workforce collaboration and business communications.
From scratch, Anywhere365® was built with a highly intuitive and user-friendly interface. We continuously invest in improving and developing our solutions, to enable organizations to improve their business results and enhance their operational efficiency. E.g. with our zero code Dialogue Automation platform, Dialogue Studio.