Receptionist for Microsoft Teams configuration (Preview)

Introduction

Receptionist by PeterConnects can be deployed in a teams tenant to manage inbound calls to a receptionist.

This page guides you through the deployment of the preview Receptionist in an existing tenant.

To use the application at full potential, the following requirements must be met:

Microsoft Calling Plan configured for PSTN calling
For the use of queues, free Phone System – Virtual User licenses must be purchased
You need to order one virtual license per service number (more info)
Microsoft Phone Service numbers (for the queues)
To order them, use the Microsoft Teams Admin Center – Voice – Add menu, or fill in de Microsoft LOA pdf document according to your area found here.
A user with Application Administrator rights in the tenant

Direct routing configured for PSTN calling
For the use of queues, free Phone System – Virtual User licenses must be purchased
You need to order one virtual license per service number (more info)
A user with Application Administrator rights in the tenant

To have the application work in the tenant, consent must be given for all users to allow it to function within the organization.

This will allow users to use the application as a stand-alone web application with Microsoft Teams.

Also a consent must be given to the calling back-end of PeterConnects to allow it to start and receive calls in the organization.

It is mandatory to give consent for both applications.

For configuration of the endpoints for the queue please consult the Deployment Guide.

After giving consent, the app can also be installed as a Teams application.

You can install Receptionist by PeterConnects in Teams via the app-store.

When the app is not available for your location, you might upload it specifically for your tenant in the Teams admin center

We recommend administrators to use the teams admin center to create an App setup policy to pin the app at the users.